We are currently experiencing a widespread outage due to ongoing issues with Amazon Web Services (AWS), which is affecting many cloud-based platforms globally.
As a result:
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All Topaz Labs cloud services are currently unavailable, including model downloads and authentication services.
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Our support team is unable to view or respond to support tickets at this time due to connectivity issues with our helpdesk platform.
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If you own the Dekstop apps**, Local rendering is not affected,** only cloud processing is affected.
We understand how disruptive this may be and appreciate your patience while AWS works to resolve the situation. We’ll provide updates here as soon as services begin to recover.
We will update here when it’s all back up and running!
https://downdetector.ca/status/aws-amazon-web-services/
Thank you for your understanding,
— The Topaz Labs Team
