Hi
V1.6.1 It seems as if the the exports are not finalising the container which results in a stuttering video and you cant scrub the timeline. MP4 is worst. Changing to MKV largely solves the issue but the timeline is on occasion still not correct.
To add this is when running apollo slow motion.
Can you share the logs from the processes that are seeing this issue? We can put those in front of the devs for further review into the matter and for replication to understand what is going on.
help@topazlabs.com
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
Hi Kyle
I managed to spend some time today and looked at the logs.
Something somewhere got corrupted and it raised a number of critical errors, and a corrupt directory.
I took the easy way out and just uninstalled the software, cleaned up the left overs and reinstalled.
Happy to report Topaz 1.6.1 is working as expected again.
Regards
