In the past 24 hours on Mosaic, the middle option Restored Preset and the right option Recolored Preset are not functioning. Either they hang up (something went wrong in the placeholder), or if they do function then they don’t change to a larger size.
Natural Preset is fine (the left option).
Anyone experience this? And yes, I have a subscription to it.
Same issue here.
I have the same issue as well
Same.
Same issue with me.
Just uploaded another photo. No change. And no interaction from staff either. 
Same issue here. It started 3 days ago. Support immediately replied that the development was already “actively working on a fix“, and that they would notify “as soon as the issue is resolved“.
No notification so far…
Seems to be working now. Maybe others can confirm also?
Working for me!
Our team released a fix for Recolored. This is now resolved as of April 10th 2026
If you have any other issues, reach out to support@topazlabs.com, and we can have a look!
