[RESOLVED in v3.6.0] - v3.2.1 and up Fails/Hangs on ARC card, only works on CPU

EVERYONE

Circling back to let you know that Intel talked to our development team today, and they mentioned that the latest ARC driver update should resolve the issue you have, and you should be able to be on AI Processor AUTO, and not CPU.

Can you test this and let me know if you still have any issues?

  1. Have all programs closed, then update to this driver: https://www.intel.com/content/www/us/en/download/785597/845887/intel-arc-iris-xe-graphics-windows.html

  2. Once updated, reboot the computer.

  3. Make sure to be on the latest Photo AI version, Photo AI v3.5.0 - Windows: Download

  4. Go in Photo AI, then Edit > Preferences > General > AI Processor > and make sure it’s at Auto, then click Save.

  5. Then test a file and let us know how it goes!

If any issues remain:

  1. Send us an updated System Profile: How To Obtain Your System Profile (Windows)

  2. Send us fresh logs: From Photo AI > go to Help menu, then Open Logs Folder. Attach all the logs and send to support@topazlabs.com

I can then relay this information to the development team to report back to Intel any remaining issues.

Thank you,

1 Like

Thank goodness!

| alexandre.topazlabs alexandre.topazlabs@gmail.com Topaz Labs
February 15 |

  • | - |

Circling back to let you know that Intel talked to our development team today, and they mentioned that the latest ARC driver update should resolve the issue you have, and you should be able to be on AI Processor AUTO, and not CPU.

Can you test this and let me know if you still have any issues?

  1. Have all programs closed, then update to this driver: https://www.intel.com/content/www/us/en/download/785597/845887/intel-arc-iris-xe-graphics-windows.html

  2. Once updated, reboot the computer.

  3. Go in Photo AI, then Edit > Preferences > General > AI Processor > and make sure it’s at Auto, then click Save.

  4. Then test a file and let us know how it goes!

If any issues remain:

  1. Send us an updated System Profile: How To Obtain Your System Profile (Windows)

  2. Send us fresh logs: From Photo AI > go to Help menu, then Open Logs Folder. Attach all the logs to this email we have here.

I can then relay this information to the development team to report back to Intel any remaining issues.

Thank you

I did a clean install of the supplied graphic driver (actually a DOWNGRADE for me, as it was older than my current driver), and tried to run in GPU mode.

  1. Topaz Program took forever to open
  2. Opening images "analyzed for MANY minutes before opening
  3. “Superfocus” in GPU (Auto) mode stills overloads/locks up system.
    :frowning:
    I have attached all the logs.

| alexandre.topazlabs alexandre.topazlabs@gmail.com Topaz Labs
February 15 |

  • | - |

Circling back to let you know that Intel talked to our development team today, and they mentioned that the latest ARC driver update should resolve the issue you have, and you should be able to be on AI Processor AUTO, and not CPU.

Can you test this and let me know if you still have any issues?

  1. Have all programs closed, then update to this driver: https://www.intel.com/content/www/us/en/download/785597/845887/intel-arc-iris-xe-graphics-windows.html

  2. Once updated, reboot the computer.

  3. Go in Photo AI, then Edit > Preferences > General > AI Processor > and make sure it’s at Auto, then click Save.

  4. Then test a file and let us know how it goes!

If any issues remain:

  1. Send us an updated System Profile: How To Obtain Your System Profile (Windows)

  2. Send us fresh logs: From Photo AI > go to Help menu, then Open Logs Folder. Attach all the logs to this email we have here.

I can then relay this information to the development team to report back to Intel any remaining issues.

Thank you

DxDiag02152024JimH.txt (102 KB)

2025-02-15-10-09-30.tzlog (68.2 KB)

lastSession.json (4.86 KB)

2025-02-15-10-09-51.tzlog (1.39 KB)

2025-02-15-10-09-51-1.tzlog (1.39 KB)

2025-02-15-10-00-16.tzlog (72.7 KB)

2025-02-15-09-50-20.tzlog (157 KB)

2025-02-15-09-50-41.tzlog (1.4 KB)

2025-02-15-09-50-41-1.tzlog (1.39 KB)

2025-02-15-09-29-9.tzlog (95 KB)

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2025-02-15-09-29-28-1.tzlog (1.39 KB)

2025-02-15-09-27-16.tzlog (86.4 KB)

Topaz Photo AI Installer Log.txt (4.76 MB)

(Attachment lastSessionFiles.txt is missing)

Thank you for the logs; I sent these to the development team. We will get back to you when there is another update.

EDIT - Actually, I need to retract the below as I am running into additional issues with today’s batch of images and had to roll back to CPU in preferences. I’ll keep testing

I’ve been playing with version 3.5.0 using the current Intel ARC driver (6559, which is one WHQL release up) over the holiday weekend. So far it appears to be working with a couple of caveats:

:point_right: Initial load for the application is very slow, so is loading an image. However I suspect that this is related to the recently introduced Windows 11 bug by Microsoft that is slowing down a bunch of File-Manager/File-Handling issues as Photo AI is not the only application this is happening with. So, for now, this may not be related.

:point_right:Super Focus Beta has hard-crashed on me twice.

Did some more photography today, I will keep using this setup and see if I run into anything else.

Still does not work. Now on Topaz Version 3.5.1 and The Intel ARC 6559 Driver.

2025-02-23-15-54-56.zip (208.5 KB)

I have a beta version of Photo AI which has a potential fix for the issue with Intel Arc. Could you install this and try processing with the GPU to see if this is working now?
https://downloads.topazlabs.com/deploy/TopazPhotoAIBeta/3.6.0.4b/TopazPhotoAIBeta-3.6.0.4b.msi

If it is not working, please send logs so I can check the error.

So, this version does not appear to work at all.

STEPS:

Uninstalled Topaz 3.5.2

Ran Windows Update.

Checked Intel Driver Version for the latest WHQL (yes – 6647)

Installed Topaz 3.6.0.4b

Left all settings to the defaults (AI Processor was set to Auto)

Dropped a RAW image that I took this weekend

After 15 minutes, it never progressed past the “Analyzing” stage:

Closed out the image.

Changed AI Processor settings from Auto to CPU. Restarted 3.6.0.4b to be sure.

Dropped the same RAW image into the editing pane.

After 15 minutes, it again never processed past the “Analyzing” stage.

Logs attached. I was going to attach the sample image, but it is too large (about 82M)

TopazAILogs3604b_MK.zip (90.7 KB)

@michael.kohlman - Thanks. The development team released an additional alpha version to test, can you have a look if same results and provide logs if issues remain?

Note: Make sure to uninstall the prior v3.6.0.4b to save space

https://downloads.topazlabs.com/deploy/TopazPhotoAIAlpha/3.6.0.5a/TopazPhotoAIAlpha-3.6.0.5a.msi

Holy Cow! This may be fixed. :+1:

Performed the same steps as previously, Windows and Intel ARC driver versions are unchanged (ARC 6647 WHQL)

Have processed 4 Sony RAW images so far of various kinds (one forest, one seashore, one portrait, and one wildlife), two of which angered every version of Photo AI after 3.2.0

3.6.0.5a processed images quickly as well. Keeping an eye in the Windows resource monitor it was absolutely using the ARC GPU to process.

Finally, I tried Super focus beta with an older image (jpg), which I was never able to get to work using just the CPU (and it flat-out crashed using the Intel ARC 770) This worked as well. It did max the GPU out (expected), but it also rendered a fairly nice result and was fairly quick.

Included the logs for everyhting but the super focus render as a reference.

I will keep playing with my image library for the next few evenings and unless I run into an issue, will update this weekend.

:clap::clap::clap:

TopazAllLogs3605a_MK.zip (129.5 KB)

@michael.kohlman - great news! Thanks for the test and the logs.

I relayed the logs to Lingyu and the development team. We are still testing with other users to make sure no other issues remain and then it will be implemented in a official Photo AI version in the near future.

We will circle back here on this forum issue when a Photo AI version includes this fix!

And I will keep testing with this version. If there is a desire to see more “good result” logs, let me know and will share them after I’ve had a weekend to do additional images (weekend warrior when it comes to photography).

Also, (and hopefully understandably) I will wait until a production release before calling this resolved, as I have personally led too many software development projects to make that declaration before release. :smirk:

But so far v3.6.0.5a seems to work fine with a discrete Intel ARC GPU

For now, there is no need for the logs as we are still testing with other users. Thank you for offering.
Let us know if you encounter issues.

Thank you :slight_smile:

1 Like

Hello everyone,

We have released Photo AI v3.6.0, which should fix the issue you were having with your Intel Arc card, and had to be on CPU AI Processor.

You will be able to download this update by using your in-app update option or by using the link below:

  • You can install this version and make sure to be on Auto in the Edit > Preferences > AI Processor > Auto. Click Save and retest files.

If any issues remain, make sure to send your logs and System Profile to support@topazlabs.com and we can troubleshoot further!

1 Like