I just updated to V1.5.1 earlier today. Consistently get the bright pink “mask” when picking Wonder from the “+ Select a filter” option.
@susan.emmerthal we have other users that flagged this and the development team needs this infrmation to help pinpoint, as we cannot replicate this:
- The original image
- Your logs (Help, Open Logs folder, attach all logs to email)
- What scale factor was used
- Cnfirmation if only happens on Wonder 3
- Your System Profile: How To Obtain Your System Profile (Windows)
Send this to support@topazlabs.com and I can relay it to them to find a fix.
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We released Topaz Photo v1.6.0 with fixes and optimizations on Neuroserver, which can help with issues happening with Wonder.
You can install this version from your in-app updater (top right) or with this direct link:
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Topaz Photo v1.6.0 - Windows: Download
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Once on v1.6.0, ensure to be in AI Processor on Auto in Edit > Preferences > General > AI Processor. Being on Auto AI Processor will use your full machine capabilities.
Important: If any errors occur while installing - Make sure to see steps here to resolve any corrupted or missing models:
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This link above also has steps to be able to revert, if needed , while we troubleshoot, if issues remain
Let us know how and we can let the development team know. Make sure to share:
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Logs from Help, Open Logs Menu, Send all logs
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Send the image used
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Details if its still pink output or something different
All this to send to support@topazlabs.com and we can have a look.
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