Users may run into the error message below when trying to download the Stabilization model using the model manager (File > Model Manager) in Video AI 6, 7 and Topaz Video 1 on Windows systems.
Resolved in Topaz Video 1.1.0
If you are still running into this error in 1.1.0 and above, please reach out to support with your app’s logs and a link to this post help@topazlabs.com
To gather logs, please open the app and select Help > Logging > Get Logs for Support and attach the zip file to your reply.
For unknown reasons I cannot download Stabilization model for my NVIDIA GeForce 3070 Ti GPU. Topaz Video only allows me to download Stabilization for my iGPU (AMD), when I try to download a model for NVIDIA it throws me an error: Connection handling cancelled.
2025-10-16-00-51-40-Main.tzlog (99.3 KB)
This is a known issue that the devs are trying to get resolved. The model should still download and be applied when selected to run a preview or export though. The model manager has been seeing some issues with pre-downloading models though.
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