[Resolved 1.7.2] Starlight Sharp stalls out and does nothing

Topaz Video Bugs and Issues
30

Hi everyone. Following up here.

We’ve done internal testing in 1.7.2, and the Starlight Sharp stalling issue appears to be fixed. We’re only confirmed it on a few systems that had the issue, so we’d like to confirm if this is resolved across the board.

Please do a clean install first, so nothing left over from your current installation interferes:

  1. Uninstall Topaz Video in Add/Remove Programs.
  2. When asked about clearing old models and files, click yes
  3. Restart your computer
  4. Install Topaz Video | 1.7.2 | Windows

If you already updated to 1.7.2, try Starlight Sharp now. If it still stalls, follow the steps above and test again.

Please let us know whether Starlight Sharp finishes without stalling.

If you still have issues, send updated logs (Help > Logging > Get Logs for Support).