[Resolved 1.7.2] Starlight Sharp stalls out and does nothing

Topaz Video Bugs and Issues
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I was rendering a batch of files using Starlight Sharp when it just stopped rendering my 2880x2160 footage. All my footage was this resolution. I have also tried 720x540 and it just hangs. It says it’s rendering but nothing happens. The GPU is not under any load during this time.

I had rendered 30 or so other files before this occurred. I have now tried other video files and it still wont do anything but hang there. I have switched to Starlight HQ to do the rest of my files which is proceeding just fine, it’s just a lot slower.

I have also restarted the system with no change.

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Did you update the app to a newer release and then have the model stopped working?

We are aware of an issue in the last few releases of the app where Starlight Sharp stalls out. The team is working on this situation at this time for a patch to be developed.

Can you send me the logs for the team to review? You can post them here or send in to the support team at help@topazlabs.com.

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.

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logs.zip (1.6 MB)
Here are the logs for the day I was rendering. And another I tried today. The problem is still there. I did no updating during the render. I was just rendering a big batch and about half way through, Sharp stopped working.

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Thanks for the logs, sending them to the team for review.

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Hi everyone. Following up here.

We’ve done internal testing in 1.7.2, and the Starlight Sharp stalling issue appears to be fixed. We’re only confirmed it on a few systems that had the issue, so we’d like to confirm if this is resolved across the board.

Please do a clean install first, so nothing left over from your current installation interferes:

  1. Uninstall Topaz Video in Add/Remove Programs.
  2. When asked about clearing old models and files, click yes
  3. Restart your computer
  4. Install Topaz Video | 1.7.2 | Windows

If you already updated to 1.7.2, try Starlight Sharp now. If it still stalls, follow the steps above and test again.

Please let us know whether Starlight Sharp finishes without stalling.

If you still have issues, send updated logs (Help > Logging > Get Logs for Support).