Some users may see an error when importing or processing certain files with all combinations.
Related to missing color metadata in the input file.
Most cases have been resolved in Topaz Video 1.1.0, and the team is continuing to investigate the remaining edge cases related to some rare cases with some AV1 files and some ProRes 422 HQ files.
If you are still running into this issue, please contact support so we can review your specific file: help@topazlabs.com
- Include your logs: To gather logs, please open the app and select Help > Logging > Get Logs for Support and attach the zip file to your reply.
- Attach a short sample of the source file
This helps the team confirm whether the file is affected by the remaining edge cases.
