[RESOLVED 1.1.0] Starlight exporting as image sequence returns empty folder

With the new Topaz Video 1.0.0 version I can’t get Starlight to export an image sequence.

Steps to reproduce: open Topaz Video, import a video, enable the enhancement and select Starlight. In the Codec Settings choose Image seq. as output type. Then export.

Starlight works fine when exporting as video file. Other Models are working exporting an image sequence without a problem. Only Starlight → Image sequence does not work. Also doesn’t matter if tiff, png or jpeg.

The first time a folder with the correct name is created, the model starts working, remaining time is updated. The task manager shows 2 spikes for the GPU (around 30 seconds each) with VRAM filled. Then processing stops, status shows “View export - 1m27s elapsed” and the folder is empty.

In the logs is one line I noticed, right after the ffmpeg block.

Could not open file : D:\Media\Topaz-Output/video_starlight_mini/000000.tiff

“D:\Media\Topaz-Output” is my output directory, “video_starlight_mini” the created folder.

When I try it again, the folder in the error is now “video_1_startlight_mini” - I guess because the previous folder already existed. But the 1-folder is not created this time.

Could not open file : D:\Media\Topaz-Output/video_1_starlight_mini/000000.tiff

(After a few tries to create a clean run, it’s always “video_1_startlight_mini” now, even if I delete all existing folders in “Topaz-Output”.)

The rest is the same, model running, stops after a minute without any files created.
I also tried various folders for the output (e.g “C:\temp”)

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.

This seems to be working in a test I just ran in 1.0.4. Can you update and try again?

If it doesn’t work, can you reply with the app’s logs or send them in to help@topazlabs.com?

To gather logs, please open Topaz Video and select Help > Logging > Get Logs for Support and attach the zip file to your reply.