After trying to preview you get an immediate error.
Ive tried all the models all of them do the same.
Im using the latest version released yesterday. 4090, 32gb ram windows 11.
2025-09-18-18-36-9-Main.tzlog (6.7 MB)
Ich habe die gleichen Probleme, nichts läuft mehr mit dem neuen Programm seit gestern. Über Nutzung der Credits läuft es, aber das ist ja nicht das Ziel, mein Rechner soll es ja bearbeiten, schnell genug ist er ja. Die Credits sind auch schnell weg für wenig Material welches bearbeitet wird. Der Text wird leider etwas falsch angezeigt!
hundert times in the log is “Your platform doesn’t support hardware accelerated AV1 decoding”
what that means I don’t know, Topaz Labs should it know, here is a source about that
This is a known issue with AV1 that the team is working on resolving. You will need to convert your input to a different format and container and bring it back into the app.
You can use a tool like Handbrake and then re-importing the converted version back into the app for processing.
- Drag and drop your video to import it
2. I recommend going to the “dimensions” tab and under “resolution limit” > none
3. I also recommend going to the “video” tab and under “framerate (FPS)” > Same as source
4. Then click “start”
This will ensure that it retains the original resolution and frame rate with the converted file.
This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.
General
Complete name : E:\AÑO 2009\CONCIERTOS\103.C+F 22-01-09 THE SMITHEREENS\VIDEOS\DSCF6309.AVI
Format : AVI
Format/Info : Audio Video Interleave
Format settings : BitmapInfoHeader / PcmWaveformat
File size : 187 MiB
Duration : 5 min 30 s
Overall bit rate : 4 746 kb/s
Frame rate : 30.000 FPS
Video
ID : 0
Format : JPEG
Codec ID : MJPG
Duration : 5 min 30 s
Bit rate : 4 612 kb/s
Width : 320 pixels
Height : 240 pixels
Display aspect ratio : 4:3
Frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:2
Bit depth : 8 bits
Scan type : Progressive
Compression mode : Lossy
Bits/(Pixel*Frame) : 2.002
Stream size : 181 MiB (97%)
Title : FUJIFILM AVI STREAM 0100
Audio
ID : 1
Format : PCM
Format settings : Unsigned
Codec ID : 1
Duration : 5 min 30 s
Bit rate mode : Constant
Bit rate : 128 kb/s
Channel(s) : 1 channel
Sampling rate : 16.0 kHz
Bit depth : 8 bits
Stream size : 5.04 MiB (3%)
Alignment : Aligned on interleaves
Interleave, duration : 1000 ms (30.00 video frames)
Interleave, preload duratio : 1000 ms
logsForSupport.zip (3.1 MB)
There is a currently known issue with AVI files being read correctly by the app that the team is working on addressing.
While they do this, the recommendation is to convert the videos using Handbrake to a different codec and format and bring back in for processing.
The problem is that this program The problem is that this program destroys the quality of images when converting from AVI to MP4 for example 1The program (Shutter Encoder) is the only one I liked the way it works with files. I think it’s one of the most comprehensive programs I’ve seen.
It lacks some power It lacks some power, but the quality is quite good.
But every time you do a process, you usually lose details of the video in each conversion.
To be able to do it with him Being able to do it with yours in one go would be the best option to maintain the maximum purity of detail.
I hope you can achieve this and solve the problem. I hope you can solve the problem as soon as possible.
You can use Shutter Encoder or Media Encoder if you want to. Handbrake is easier for more users but it doesnt have to be that app.
Either way converting the video from AVI is needed at this time for the Video app to be able to process it.
Once the team gets that issue resolved and we can support AVI files again then this step wont be required any longer.
What about using the Topaz Video CLI?
Or is it Topaz’s modifications to ffmpeg which is the problem? I would think it most unlikely the standard ffmpeg can’t handle these files.
Thanks.
Andy
Well, ffmpeg for sure can do this - as otherwise handbrake (that uses ffmpeg) wouldn’t be able to, either.
