REMOVE v2 ISSUE | Click here for a workaround if you get grey stain results

Topaz Photo Bugs and Issues
1

Hi everyone,

We have noticed an issue with the Remove v2 model where there are gray markings on the spaces where objects have been removed and this leaves a stain on the image.

The only workaround is to change the AI Processor to CPU. You can effect that change by following these steps:

  • Open the app, and before importing any files, go to Topaz Photo menu > Preferences > General
  • In the AI Processor drop-down, change the AI Processor to CPU.
  • Import a file and process it.

Another workaround is to revert to v1.1.1 which you can access by using the direct installer link:

We will promptly update this thread once this issue has been resolved.

4 Likes
3

I guess there are no further news regarding this issue? Any timeline expected? Thank you!

1 Like
5

  • Hi Marcelo,

    There is currently no timeline for the fixes but we will ensure we update the tread once a fix is released.

    In the meantime, kindly change your AI Processor to CPU as a workaround by following these steps:

  • Open the app and before importing any files, go to Topaz Photo menu > Preferences > General

  • In the AI Processor drop-down, change the Auto to CPU.

  • Import a file and process it.

Another workaround is to revert to v1.1.1 which you can access by using the direct installer link:

Thank you for your patience.

1 Like
6

Thank you, just checking out. I reverted to 1.1.1 instead, much easier to deal with than with the slowish CPU setting. Standing by for the fix, thanks!

1 Like
7

Hi support team,

it seems that the removal tool is not working properly in version 1.2.1

After marking an object and executing “remove” only some kind of noise pattern is created, which has nothing to do with the background of the image. Filetype JPEG. Also the quality/speed slider has disappeared. Everything worked fine in version 1.1.1 I use the stanalone version of Topaz Photo

8

Hi.

This issue has already been reported and Topaz are currently working on a fix which will be hopefully available within the next release

Here’s the link to Download the previous version for both Windows and Mac

v1.1.1
Released December 22th, 2025
Windows: Download
Mac: Download
Snapdragon : Download

No need to Uninstall Remove or Delete your current version this will be taken care of during the Installation

Hope this helps

10

  • Hi @ka_de_eh , I have merged your ticket to an ongoing one we have to track this issue. The workaround is to either change your AI Processor to CPU or revert to v1.1.1.

    Here is the process to change your AI processor to CPU:

  • Open the app, and before importing any files, go to Topaz Photo menu > Preferences > General

  • In the AI Processor drop-down, select CPU.

  • Import a file and process it.

Here is the direct installer link to revert to v1.1.1:

It is important to note that quality/speed is not an option in v2, as the model is much faster and of higher quality; hence, the slider is not needed.

Once the issue has been resolved, the thread will be updated.