REMOVE v2 ISSUE | Click here for a workaround if you get grey stain results

munirat.topazlabs · January 23, 2026, 6:37pm

Hi everyone,

We have noticed an issue with the Remove v2 model where there are gray markings on the spaces where objects have been removed and this leaves a stain on the image.

The only workaround is to change the AI Processor to CPU. You can effect that change by following these steps:

Open the app, and before importing any files, go to Topaz Photo menu > Preferences > General
In the AI Processor drop-down, change the AI Processor to CPU.
Import a file and process it.

Another workaround is to revert to v1.1.1 which you can access by using the direct installer link:

Mac / Windows

We will promptly update this thread once this issue has been resolved.

marcelo.cinicola · February 2, 2026, 8:14pm

I guess there are no further news regarding this issue? Any timeline expected? Thank you!

munirat.topazlabs · February 4, 2026, 4:39pm

Hi Marcelo,

There is currently no timeline for the fixes but we will ensure we update the tread once a fix is released.

In the meantime, kindly change your AI Processor to CPU as a workaround by following these steps:
Open the app and before importing any files, go to Topaz Photo menu > Preferences > General
In the AI Processor drop-down, change the Auto to CPU.
Import a file and process it.

Another workaround is to revert to v1.1.1 which you can access by using the direct installer link:

Mac / Windows

Thank you for your patience.

marcelo.cinicola · February 5, 2026, 7:35pm

Thank you, just checking out. I reverted to 1.1.1 instead, much easier to deal with than with the slowish CPU setting. Standing by for the fix, thanks!

ka_de_eh · February 8, 2026, 11:15pm

Hi support team,

it seems that the removal tool is not working properly in version 1.2.1

After marking an object and executing “remove” only some kind of noise pattern is created, which has nothing to do with the background of the image. Filetype JPEG. Also the quality/speed slider has disappeared. Everything worked fine in version 1.1.1 I use the stanalone version of Topaz Photo

AND-E · February 9, 2026, 5:18am

Hi.

This issue has already been reported and Topaz are currently working on a fix which will be hopefully available within the next release

Here’s the link to Download the previous version for both Windows and Mac

v1.1.1
Released December 22th, 2025
Windows: Download
Mac: Download
Snapdragon : Download

No need to Uninstall Remove or Delete your current version this will be taken care of during the Installation

Hope this helps

munirat.topazlabs · February 9, 2026, 5:20pm

Hi @ka_de_eh , I have merged your ticket to an ongoing one we have to track this issue. The workaround is to either change your AI Processor to CPU or revert to v1.1.1.

Here is the process to change your AI processor to CPU:
Open the app, and before importing any files, go to Topaz Photo menu > Preferences > General
In the AI Processor drop-down, select CPU.
Import a file and process it.

Here is the direct installer link to revert to v1.1.1:

Mac / Windows

It is important to note that quality/speed is not an option in v2, as the model is much faster and of higher quality; hence, the slider is not needed.

Once the issue has been resolved, the thread will be updated.

rainer.hilgers · February 26, 2026, 7:03am

Hi, I’m having the following problem with Topaz Photo 1.21. The “Remove” feature isn’t working. I’ve already reinstalled the program twice, but without success. All other functions in Topaz Photo work. I’m using Topaz on Windows 11 Pro 25H2 with an NVIDIA GeForce RTX 5070. Is this a software bug, or am I doing something wrong? What can I do?

jo.vo · February 26, 2026, 7:38am

Known bug.

Ange.topazlabs · February 26, 2026, 7:19pm

@rainer.hilgers - you can see the workaround above. We will update this thread once a fix is released.

tetri6ix · February 27, 2026, 11:56am

After two updates, you still haven’t fixed the REMOVE tool? Why?

Ange.topazlabs · February 27, 2026, 3:51pm

@tetri6ix - There is noo guarantee a fix will make it in a set timeline. A fix is still in progress for the Remove 2 issue happening on some Windows machines. If you are not using the woarkaund yet, see steps above. We are testing a fix with some users and while it is fixed for some, still have issues happening on some setups. Once we have a fix that is fully ready, we will update the thread for the issue.