Program restarts itself after closing!

Everytime I close Topaz Gigapixel, it reopens after a few seconds. Also if there were files opened when I closed the program, they appear again after the reopening.

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Are you using Mac or Windows?

Could you screen record and share what you’re seeing?

I use latest updated Win 10 Pro.
Yes, here are two screen recordings:

Also, after the latest updates it doesnt do this often as before. Sometimes when I close it, it stays closed, but not every time

The same thing happens to me too! Not a huge problem - I just close it a 2nd time and that seems to do the trick. Came here to see if that’s happening to anyone else.

Thanks for sending those videos.

I would consider uninstalling/reinstalling Gigapixel with a fresh download installer and see if it continues to happen.

You can use this Windows installer link to download directly.

If you’re still continuing to experience conflict, please submit a ticket with our Support team and we can communicate with you more directly to help troubleshoot.

I did clean reinstall. It happens again, from time to time. Today one time it didnt re-open but the other time it even re-opened two times instead of one. :smiley:

I also have this issue but it occurs every time closing the app. Uninstalled completely and re-installed 7.2.0 with the same issue. Windows 11 Pro.

Same here, it’s been happening to me for a while, also in other 7. Gigapixel versions.
I’m on Win11 Home.
Did several clean installs of different versions now, and it just keeps happening.
Didn’t think much of it I just keep closing it again.
I’m wondering if I keep opening it more than once at startup unintentionally and that makes it open again after it closes.

It continues to happen even after the latest big update!

Happens to me too occasionally. Windows 11. A fresh install does not fix this.

After some additional investigating, there maybe a pattern of unexpected behavior happening.

When users Exit out of the app, the intended behavior is for a message to pop up asking “Do you want to save changes before quitting?”

In these particular instances, the initial attempt to close is missing the pop up message. As the app opens up on its own a second time and you exit again out of the app, the intended behavior occurs as expected.

Looking to see if this happens for all users experiencing this bug in Windows 11…

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