I think what @Rondo249 is referring to here is the fact that Clarity 1 will not be updated again, but some customers either cannot or do not want to use Studio. While we do want everyone to be able to use our products in the manner they prefer, there are tradeoffs to longtime policies that Topaz has promised to uphold for all our customers, like free updates. This policy will not change, which requires some compromise, particularly that we cannot reasonably maintain older versions of products. OS updates, driver updates, and other system-related changes may happen after the last date that a previous version was updated, that might break the software. In cases like that, we will not make any changes to the software to correct the problem, simply because we do not have the resources. We’re a small team of just 11 people and we must prioritize current versions over previous versions. It has always been this way. When we updated ReMask 4 to ReMask 5, the previous version no longer received updates. In fact, you cannot install ReMask 4 to Mac OS X 10.11 and newer, and we never updated that version to fix it. Instead, you would be met with the suggestion to use ReMask 5. Why wouldn’t you – the updates are free!
Here are some recommendations to try to avoid the
Error 2004 message:
- Reduce the size of your input image
- Convert your image to a different supported RGB colorspace: sRGB, ProPhoto RGB, Adobe RGB, etc.
- Add an exception to Clarity 1 or ReStyle 1 in your Antivirus software
Topaz Studio is where all future development will take place, including updates to existing products. Studio allows us to be responsive to customer requests, fix problems shared between products, and quickly introduce new features and adjustments. While we’d love to be able to have our cake as well as eat it, the world just isn’t so kind to the passion we hold, making the tools we do, so our customers can create wonderful works of art.