Preprocessing failed

Topaz Video Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

Once again, cloud rendering in Topaz Video isn’t working on my PC. The status is: preprocessing failed. I’ve tried all sorts of formats and models, even files that I’ve processed in the cloud without any problems before. It doesn’t matter if I use Wi-Fi or Ethernet. By the way, cloud rendering works correctly at Gigapixel resolution.

logsForSupport.zip (1.1 MB)

SystremProfile.txt (2.5 KB)

2

The error in the logs are pointing towards a file path permission issue with the source file and the app being unable to process the file and the temp location.

Try uninstalling and reinstalling the app to reset the permissions.