Forgot to check community site on Topaz website. I have exactly the same problem that started some time in April-May and continued through the release of Topaz Studio 2 and Topaz Adjust AI. Just recently reinstalled (on top of the existing version) my Mac OS and then wiped all files that have to do with Topaz find / -iname "*topaz*" -exec rm -rf '{}' \;
Nothing, absolutely nothing helps. I’ve delayed processing so many photos until this bug is fixed but we are into 8th month of no fix for this issue with 2 tickets (188460 and 179317) open with support in the past. I own every single Topaz product and this is the worst part of my experience lately. Precision Detail is one of the key tools I always used.
If anyone was able to solve this, I would really appreciate help as nobody is responding to comments in support tickets.
If you are running on Mac have you upgraded to Catalina. Topaz closed my bug report on distortion in Precision Details by saying it was fixed in Catalina. Sure enough, after I upgraded the problem has gone away in both Studio and Adjust AI. Seems to have been due to interaction between Topaz software and MacOS.
So still a bug somewhere in Topaz software as far as I’m concerned as no other plugin or software stopped to function but Precision Detail. Unfortunately, I can’t update MacOS as my scanner is no longer supported due to 32bit support being dropped.
