Attempted to pull in 9 files from Lightroom. Usually this process takes less than a minute and the previews display very quickly. Now Photo AI opens and shows blank preview tiles for all the files I try to load, and no actual data after several minutes waiting. MacBook Pro, images are Sony RAW from Sony A7iv camera.
@samuel.dapore-schwar This isn’t the expected behavior. There may be missing model files. Please disable antivirus, firewall, VPN, or proxy that may be on your computer. These are known to block the installer from downloading the model files.
Then rerun the installer. You can download a new installer from the downloads page directly. https://topazlabs.com/downloads/ Let me know if that works.
