Ongoing product value and paid upgrades

Hi Frosty,
This is a user to user forum and it’s rare for staff to respond to posts, except on beta forums or forums dealing with new releases. Let alone the CEO!
However, there are plenty of well informed users on the forums. So for you GPAI problem, I suggest you repost here, which is the forum for its latest release:

You will need to set out exactly what the issue is and details of your OS.
Ditto with Sharpen (sic) AI:

Good luck.
(Edited to say that those links take you to the bottom of the respective forums. You can scroll up for earlier posts and there are links to downloads at the top of each respective thread. Check to see if you have the latest versions before posting.)