Once again more confusing Topaz products "for sale"?

Topaz Video General
1

I come back to checking out Topaz to see if anything has really changed … primarily due to a promotional email I received.

Unfortunately, Topaz marketing material is just as generic (not specific) and confusing as it was 1 year ago.

I have ZERO interest in cloud rendering yet Topaz are NOT clear what AI models I can use for local rendering and still don’t clarify what models support multiple GPUs and what version of Topaz supports multiple GPUs.

I get an email saying I can render more models locally 5:

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So I click on “Learn More” and what do I get … nothing that tells only ONE Video model is available local and that is “Starlight Precise 2.5 (local)”??

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I read more and sure enough it’s the ONE and ONLY local model available, the rest are still all “Cloud”:

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So click on Topaz Studio that suggests I get All the Apps … but still only ONE local model for video

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so I click on “Compare Plans” and this is all I get? “Unlimited local rendering” … say what? Is Topaz trying to charge me for doing my own local rendering using my hardware?? Why is this listed as a “Feature”?

Still doesn’t list anything specific. When a company avoids specific details of there features/policies on what can and can’t be done with their applications, that’s usually a BIG RED warning flag.

So Topaz where is there an exact list of all your apps (that really should only be two video apps … photo/image) that specify the following:

  1. Does it render locally and if so what models are supported?
  2. Are there any locally rendered model restricted in quality (so as to encourage a user to use Cloud models and pay a cost)?
  3. What apps & models support multiple GPUs locally?
  4. What refund options do we have if your local rendered workflows keep failing?
  5. What features and/or parameter control is provided in each app?

Most software retail vendors will provide a proper “Compare Versions” list with a checkbox of what each version … Topaz provides nothing (even a year later, same generic confusing website with little or no details).

2

Hi Robin.

The Trial period and Refund is for 48 Hours here’s the link to the Subscription Cancellation and Refund Policy

You will probably find all the information you require within the Topaz Documentation pages if not then certainty within and the Topaz Release information here’s the links

3

Unfortunately the Topaz Labs Docs didn’t answer my questions. And one link takes me to a 404 error here: https://docs.topazlabs.com/astra/modes-and-models/origins-project-starlight

I’d still like to get my 5 questions answered as they seem relatively straightforward and should need to be redirected to documentation that doesn’t really address any of them?

Rob

4

Thank you for finding that 404 error link Robin. I have notified the product team to get that updated and fixed.

The subscription plans come in the full Topaz Studio bundle, which grants access to all of the apps and cloud tools. Individual plans for Topaz Gigapixel, Topaz Video and Topaz Photo, or the cloud bundle.

Each subscription plan can be an Individual or Pro option, with the Pro options allowing local processing for the Pro models (Starlight, Wonder, Standard Max) within their respective apps, as well as full commercial usage.

Here is the link to the docs page that goes over all the Starlight models.

All models within the Topaz Video app can be run locally, provided your system meets or exceeds the System Requirements. The starlight models are considered Pro models and do require a Pro subscription or the Founder tag to run locally.

However, the new Starlight Precise 2.5 is an exception to that and is available for all to use, on compatible Nvidia GPU systems. The team is still working on Mac and AMD compatibility.

The models in the Topaz Video app are not restricted by quality, you can upscale to 16k if you desire as long as you export in a support codec and container.

Multi-GPU is included in Pro subscriptions for Topaz Video, this is continuing to be tweaked based on the new models and workflow of the app. Several of the Starlight models are not able to use this workflow, Starlight Sharp is the only one that can at this time. The new Neuroserver setup is being developed to help with performance in the future of the Starlight models.

And-E sent you the refund policy link in his reply as well as links to the docs pages for each of the apps that will go over features and parameter controls for the various models, tools and workflows.