This is really appalling. I am on Topaz Video AI v3.2.9 and canāt upgrade.
The software itself is completely failing to download ANY models - tested on multiple connections and on 3 machines now. Presumably some bug has been addressed but now I canāt get that fix because I canāt afford to update right now on our charityās basically non-existent budget.
This means that because all of the models are out of date, I am literally unable to use the software now because every attempt at a render or preview tries to download a new model. Now that there is no model mass download tool (what on earth are you playing at removing/not providing this functionality, given how often you force people to download models!), I canāt do anything about that in the software.
I came looking for help here and found this script. My models are all stored in user/AppData/Roaming/Topaz⦠so firstly, this script doesnāt check that and hence isnāt working. I attempted to work around this but as Iām not familiar with whatever you are using ffmpeg for (some download command I presume in there, akin to wget or curl perhaps?) I canāt see how to make it look at the AppData path⦠or at least I think I canāt - when I did get it up and running (possibly) it just sits there for 30+ minutes (I ended up terminating it in the end) with this output:
Input #0, lavfi, from 'color=c=red@0.8:duration=0.01:rate=100:size=480x360':
Duration: N/A, start: 0.000000, bitrate: N/A
Stream #0:0: Video: wrapped_avframe, yuv420p, 480x360 [SAR 1:1 DAR 4:3], 100 fps, 100 tbr, 100 tbn
Stream mapping:
Stream #0:0 -> #0:0 (wrapped_avframe (native) -> wrapped_avframe (native))
Press [q] to stop, [?] for help
[swscaler @ 00000197A2321880] [swscaler @ 00000197A23AE480] No accelerated colorspace conversion found from yuv420p to rgb48le.
[swscaler @ 00000197A2321880] [swscaler @ 00000197A23BC540] No accelerated colorspace conversion found from yuv420p to rgb48le.
[swscaler @ 00000197A2321880] [swscaler @ 00000197A23CA600] No accelerated colorspace conversion found from yuv420p to rgb48le.
[swscaler @ 00000197A2321880] [swscaler @ 00000197A23D86C0] No accelerated colorspace conversion found from yuv420p to rgb48le.
[swscaler @ 00000197A2321880] [swscaler @ 00000197A23E6740] No accelerated colorspace conversion found from yuv420p to rgb48le.
[swscaler @ 00000197A2321880] [swscaler @ 00000197A23F4800] No accelerated colorspace conversion found from yuv420p to rgb48le.
[swscaler @ 00000197A2321880] [swscaler @ 00000197A24028C0] No accelerated colorspace conversion found from yuv420p to rgb48le.
[swscaler @ 00000197A2321880] [swscaler @ 00000197A2410980] No accelerated colorspace conversion found from yuv420p to rgb48le.
[swscaler @ 00000197A2321880] [swscaler @ 00000197A241EA00] No accelerated colorspace conversion found from yuv420p to rgb48le.
But zero sign it is doing anything. It wonāt even allow Control+C quit, I have to force quit via a task manager!
This is not cheap software and we shelled out for the complete suite. We knew it would expire and likely we couldnāt afford a further upgrade but we at least expected it to stay functional at the point it got to with updates on our licence!
Even when it was downloading models, the way that you service this software is horrendous. Virtually every time Iāve come to use it (often in a hurry) Iāve had to sit through huge model downloads or software updates, which on my connection can often take an hour or more - the software is completely unreliable in a busy workflow, absolutely shocking!
To make matters worse - it seems (presumably because my subscription ran out) that every avenue for contacting customer services is set to divert me to an FAQ with no option to actually contact anyone!