No response from Topaz, No download key sent

There are two accounts, depending on what you’re looking for.

All Topaz Studio information is here:

Topaz Studio My Account Page

This is where your recent order is found. The download is just Topaz Studio, for that order. You see, our new approach KILLS license keys. We don’t want customers using them, and everyone hates keeping track of them. So, we aren’t sending you any new keys for new purchases. Instead, you’ll login to the Topaz Studio application. Do you have Topaz Studio installed yet? If not, you’re going to need it. Please, head here:

Topaz Studio Download Page

Download and install Topaz Studio. Once Studio opens, login. You’ll then have access to the 6 following Adjustments, which comprise the Simplify in Studio product:

  • Abstraction (Paid Pro)
  • Quad Tone (Paid Pro)
  • Edges (Paid Pro)
  • Vignette (Free Pro)
  • Basic Adjustment (Free Pro)
  • Tone Curves (Free Pro)

When you install Studio, you’ll notice that you have access to many other Adjustment types, to help you edit. None of these items that have “Try Pro” or “Buy Pro” labels in them, will yield a license key when you buy them… None of the products that have been updated to “in Studio” will provide license keys, either.

The only products that are still using license keys, are those found on the following page:

Topaz Plugins Store

Only items purchased in this store will result in a license key being sent to you. In any case, those products will eventually be moved into the new system, and their license keys made obsolete as well.

I hope this helps. If you have any more questions about your purchase, I’ll be happy to assist.