Hello,
I have been using the demo credits for testing Video AI and have a number of observations/questions. I sent them to the support team last week but have not heard back so I thought I would try the experts here.
First, I should explain that I have an older video production suite that I use to add titles to videos & perform edits after enhancing videos. I discovered that some of the 4K videos I made in Topaz Video AI would result in memory issues when I try to re-render the edited 4K videos in that old software. I discovered changing the enhancement setting to 1080p instead of 4K resolved that issue without compromising the output very much.
During the various tests I performed, I encountered some puzzling situations that I hope someone can address. I really want this product to work so I can purchase the offline version. So here goes:
The “Preset” settings offer 4 possibilities: Standard, Art & CG, Interview, Old Videos
Can you explain how choosing any one of these may result in a different outcome?
Can you explain the difference between the FPS setting and the Restore Strength settings and why someone would not always use the highest option for both?
In an earlier email I asked if the software addresses videos jumps and vibrations. Is that something automatic in the software?
Are the video settings displayed in your web demo the extent of every option available?
Are there any setting differences between the web version and the Home PC download? In other words, will the screen and the setting options in the creation screen look the same?
When I changed the FPS setting from 48 to 60 the required credits went from 2 credits to 6 credits. Sometimes it jumps from 2 credits to 4 credits on some videos. But I don’t understand why because the videos are the same length. If I am purchasing the Home PC download, will any of that make a difference? In other words, will I have the ability to make unlimited videos with any setting I want without ever needing to worry about exhausting some limitation of software usage?
I discovered that mpg files are not allowed through the web version even if they are very short. The following message appeared:
“## Sorry, we don’t support that file type in the web application.
Try uploading a MP4 or switch to our Video AI Desktop application.”
Can you say with certainty that mpg files are allowed in the desktop application?
I tried some mp4 files and they loaded, but the setting to use a 1080p enhancement disappeared from the upscale options and I was required to use 4K. So I need to understand why 1080p is being removed as an upscale option for some videos as that could be a major issue for me when using 4K files in video production software.
I then tried the 4K option since it would not give me the 1080p option and studied the before and after files. The 4K file is substantially larger than the original file, but there was no enhancement to the video when I played the 4K file when comparing it to the original file. Can you tell me why no enhancement was performed on the 4K output file from Topaz yet the file is enormous? I know the video is a bit blurry, but it looks like it did not even attempt to unblur it.


