New version CRASHES

Topaz Video Bugs and Issues
1

Ever since the last major update, whenever I try to close the program it freezes and crashes. Very frustrating. The previous version does not. Hopefully this is corrected in an update.

2

Mine does the same

3

Same here!

4

To better understand what could be causing this issue, could you please send over your app’s logs (1) and system profile (2)?

  1. To gather logs, please open Video AI and select Help > Logging > Get Logs for Support and attach the zip file to your reply.
  2. How To Obtain Your System Profile (Windows) / How To Obtain Your System Profile (Mac)

Feel free to email them to us help@topazlabs.com

5

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