Ok, this came from Topaz Support and it worked for me. Back up and running.
This is a conflict that we are aware of and working diligently towards solving. A simple workaround to alleviate this has been to delete the application, it’s plist files, and then reinstalling the app. Although this hasn’t solved the conflict for all, it has done the trick for most users. Please follow the steps below.
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Un-install: Open Finder > go to your Applications folder > Topaz Labs LLC. Move the entire Topaz Gigapixel AI folder, if there’s one, to the trash. Also, delete “Topaz Gigapixel AI” from your Applications folder if it’s still there
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Important: delete your ‘’plist’’ files of Gigapixel AI. For your reference, here is: How To Delete Your Plist Files.
Note: Please restart your machine after deleting the plist files. -
Re-install
- Download Gigapixel AI from: Topaz Labs Download Page.
Also, if you use Lightroom and Photoshop please make sure that they are closed before installing. Once installed, please open Gigapixel AI as a standalone first before trying it with Lightroom and Photoshop.
