Model file download failed

Gigapixel AI
I keep getting this message that model files need to be downloaded and every time the message comes up that the download failed. I’m stuck, the program will not work. Any suggestions? I did a speed test for downloading with my service provider and it came in at 178mb/s


Same here, looking for an answer.


I have a problem with downloading model files in Gigapixel AI. The problem exists with version 6.2.2. When I install the earlier version 6.1.0, everything works.
I disabled firewall and antivirus

Here is a message I have got:

Model File Download Failed

Model file downloading failed. Ensure you can connect to the internet.
Once confirmed, please temporarily disable any active antivirus,
firewalls, or other security software that could prevent the model files
from downloading. If the issue persists, please contact support.

Any solutions?


Same here … got the error message after upgrade to Gigapixel AI 6.3.2 … when will this be resolved? Software is useless now …


no change with 6.3.3 … any news?

Same problem here!


Same. Irritating as hell-can’t use what I paid for

Same issue here, seems like there´s no fix done here

Seems like there´s no bug, but the “Buy new product” feature ¯_(ツ)_/¯

Topaz Tech Support, please respond to this thread. We can’t use Gigapixel 6.3.3, which we paid for. The Model Files fail to download. Please address this issue ASAP and provide a solution. Thank you.

Topaz is terrible. This could easily be fixed by allowing us to download the required files via a separate link on their download page.

They are crippling the old version to force you to move to Photo AI. Unfortunately, that product doesn’t upscale well at all.

Just paid for an update and need for a client deadline. Now it simply won’t work without downloading the extra model files. Very frustrating. Tried everything but the download fails every time.

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