After contact support about how slow it is to download models, all I get back is that it’s my system. And to use a direct Ethernet connection. OMG, is support really that bad? I am using a direct Ethernet connection and sent them a speedtest of over 900Mbps from my Gigspeed internet.
Wow, I really expect more from Topaz Labs, maybe something like we know or we will investigate, etc. I have read other post from people saying the same thing. The main programs download with over 200mbps, but all of the models are under 6mbps.
I did go back and download missing modules and just shrank the window until done, But it doesn’t make sense why modules are so slow to download?
Agreed. So many updates, such big files and so slow. It’s not my connection either - it’s the source server can’t serve data fast enough. It’s a massive bottleneck to my workflow. Do better Topaz.
Has there really been no progress on this? I can confirm the above poster’s comment, as I’m on a fiber optic connection, and my model download from Topaz is always only 10Mbps, no matter what I do. Every minor tweak in video AI requires a new model, which takes forever to download.
If the speed can’t improve, at least let us download them all overnight, like it used to do!
It’s even worse for me, the download never completes, it gets stuck after a ridiculous amount of MBs!
Is ther someone at Topaz support who could answer with a REAL fix.
Obviously it would be way simpler to provide an IP@ to download the latest models!!!
This is just so unacceptable. There are many products that perform the same functions at least partly as good. It’s time we all chose to spend our money elsewhere.
I’ve had similar problems now, could be because the upgrade license has expired or because I switched to wifi instead of cable from the router. It starts a download message even though you have already downloaded the model 1min(1hour) ago.
Yes, PhotoAI models are like molasses, definitely their servers. I was curious if the recent slash in product pricing caused a bottleneck, but I see that this has been going on for awhile now
In March 2024, I understood at a first glance, that it’s not about my router’s top notch speed, then immediately I plugged in 4G wired connection. But even then whole download process for the segments (bits & pieces) took hours to install. Meaning thereby, it’s not about our connection speed, it’s Topaz’s server connection or Load, which hinders or delivers the data with painfully slow rate. Maybe with time Topaz Inc. will handle this grave issue with their forelock to eradicate the probable hiccups on the way. Because not every single person can have the high speed wired connection in the first place.