Model Downloads are painfully SLOW

After contact support about how slow it is to download models, all I get back is that it’s my system. And to use a direct Ethernet connection. OMG, is support really that bad? I am using a direct Ethernet connection and sent them a speedtest of over 900Mbps from my Gigspeed internet.

Wow, I really expect more from Topaz Labs, maybe something like we know or we will investigate, etc. I have read other post from people saying the same thing. The main programs download with over 200mbps, but all of the models are under 6mbps.

I did go back and download missing modules and just shrank the window until done, But it doesn’t make sense why modules are so slow to download?