Metadata conflict Lightroom - location information removed by Topaz AI

Topaz Photo AI General
1

I see in the last update (Topaz AI 1.2.7.) that metadata should stay in the photo.

I have always had, and still have, metadata conflicts with photos edited using the Lightroom export to Topaz. And still the location information is thrown away.

Should I change something in my procedure?

2

Is the location information from the camera or you have entered from LR?

3

I have the same issue with Photo AI 1.2.7
All works correctly with other Topaz products (Denoise, …): location info is preserved.
GPS location information is coming from my Nikon Z9.

4

The GPS information is not from the camera. It is added to the photo in Lightroom in the map module.

5

That is probably why as LR may not send the data. You can test by doing an Edit in and create a TIFF, JPEG or PNG … don’t edit and save from Photo AI and see if the image has the data entered.

Then try the plug-in again, while it is executing make a copy of the image then see if the location data is there on the copy.

6

Thanks for your reply, but you write so compact that I can’t reproduce your suggestion. Can you say it more dummie proof please?

I created a 16 bit TIFF in Lightroom. It has GPS data in it.
When I process it in Topaz Photo AI using the plugin, the GPS data gets lost.

Also when I open Topaz AI first and load the image directly into Topaz AI, the saved result does not have GPS data anymore.

This is now with version 1.2.8.
I read in the update info that now more Lightroom data are used. Still not the GPS data…

7

Are you creating this TIFF by using Edit in to go to Photo AI?

Is that the saved TIFF from LR that does not have the GPS data embedded?

8

I did both. I created in Lr a TIFF and saved it to my computer. This has GPS data embedded. Then I opened that file in Topaz.

And I used the Lr plugin to create a TIFF in Lr to edit it directly in Topaz.

9

The best thing to do is report it to Support by raising a support request at the main website. They will look at the issue from there.

10

I was hoping this system was used for that purpose…

Does Topaz not screen and follow this community?

11

It is actually a user to user forum… they are active here but if they are busy they take longer to get to a issue here.

1 Like
12

Thank you for reporting this. I was able to reproduce the issue and made a task for my team to look into it.

In versions before v1.2.7 it still worked, so we have enough information to determine the cause now.

I believe we should have this fixed by the release Thursday next week.

1 Like
13

Thank you @Lingyu .
I look forward to the update.

14

It’s almost June and I still have this problem. Any updates?