I am among the LONG-TIME Topaz users who are disgusted by the company business model. That is, going back on your word, selling your product with the promise of lifetime free updates. The rationalization was that you needed the cash infusion to continue to improve your product. I am increasingly unhappy now that I purchased the “new and improved” only to have a non-functional piece of software.
Recently, Mask AI became non-functional for me. It turns out that there is a conflict between Topaz and Wacom. Topaz support stated to me that they do not support Wacom! Wacom is a mainstream product for retouching. I would think Topaz would be ashamed to admit this.
Instead they say: “you’ll need to unplug your Wacom tablet/mouse and use another standard mouse while using Mask AI. We have never had support for Wacom devices although some of our software versions may work with them. I wish I could have better news for you, but I’m afraid that our abilities are limited in this case as we don’t test with or support Wacom devices at this time.”
Just letting you know how the “new and improved for cash” business model worked out for me.