Lots of crashes Photo 2.4.1, new user

I am a new user of Topaz Photo AI 2.4.1. I have been using the stand-alone app though I have both Photoshop and Lightroom. I’m encountering a lot of crashes. And BTW the User Guides link brings up nothing. I bought it for enlarging images. Current image I’m looking at I’m trying to enlarge by 2.5. Topaz has crashed twice trying to do this.

Partly I’m writing to ask about proper workflow… like is it better to give it 16 bit images to have more information or does that slow things down. And even though it says the resizing happens last… it seems one has to enter that first to know whether sharpening and noise are ok. So I’m not sure the right order to do things. And of course I want to know why it is crashing so much. It did so even after a fresh re-boot.

My system is this: (not sure how much of this you want):

System Information (bought computer in 2018)

  Time of this report: 3/19/2024, 13:54:45
         Machine name: DELL-XPS-DESKTO
           Machine Id: {19E9140C-453E-4716-A296-4D0B452A9517}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: Dell Inc.
         System Model: XPS 8930
                 BIOS: 1.1.18 (type: UEFI)
            Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
               Memory: 32768MB RAM
  Available OS Memory: 32574MB RAM
            Page File: 18860MB used, 71504MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 106 DPI (110 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Enabled
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.3636 64bit Unicode

Display Devices

       Card name: NVIDIA GeForce GTX 1070
    Manufacturer: NVIDIA
       Chip type: NVIDIA GeForce GTX 1070
        DAC type: Integrated RAMDAC
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_10DE&DEV_1B81&SUBSYS_33011028&REV_A1

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 24368 MB
Dedicated Memory: 8081 MB
Shared Memory: 16287 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.685547,0.312500), Green(0.217773,0.720703), Blue(0.148438,0.047852), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: CG247X
Monitor Id: ENC2801
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0245f35c23f5d2f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0245f35c23f5d2f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0245f35c23f5d2f4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_0245f35c23f5d2f4\nvldumdx.dll
Driver File Version: 31.00.0015.3713 (English)
Driver Version:
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:False
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 8/13/23 8:00:00 PM, 773856 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-58C1-11CF-197D-0E130EC2D235}
Vendor ID: 0x10DE
Device ID: 0x1B81
SubSys ID: 0x33011028
Revision ID: 0x00A1
Driver Strong Name: oem99.inf:0f066de33ba9957f:Section026:\ven_10de&dev_1b81&subsys_33011028
Rank Of Driver: 00CF0001

Let’s try updating your GPU driver will resolve the problem.

Please use the following link to update your driver: NVIDIA | Driver Update

After the update, let me know if you are still experiencing the problem.