When I try it says there is no connection when there is. Seems to be an issue with the auth servers.
There was a wide AWS outage that caused several issues with users being able to log in. These have since been resolved and you should be able to log back in now.
If you are still running into an issue, please message the support team directly for further assistance. help@topazlabs.com
how about this, I can not work on Bloom, I upload a photo and have to log in again and again. Any yesterday I’ve been blocked I can not access Topaz Labs at all. I sent several mails to Help@topazlabs.com. No answer, the situation remains the same.
Hi Vladana.
You are probably being from Topaz servers because, you have an active VPN simply disabling the VPN will rectify the issue with accessing Topaz Labs and Bloom and you’re be able upload images once again
Hope this helps
VPN disabled, problem remains. I’m uploading a photo and logged out as soon as I try to upscale. What now?
That’s the problem I had and disabling the VPN worked for me so, I thought it might help you but your issue seems more deeper than mine.
You can wait until Topaz Support contact you or request help directly from the link below
Topaz Support
Sorry I was unable to help, I wish you good luck and hope the issue is resolved quickly
Vladana, I see that our web tools specialists did follow up with your emails, is everything working for you now?
All good many thanks!
1 Like
