Hi, I spent the last few days trying to solve this issue, Some drone footage footage 4K 60 fps. all drivers are upto date. using stock settings from the menu no added creativity lol. Intel i9, 64gig of ram, NVIDIA GeForce RTX 4060 Ti 16 gig. very over the top cooling Noctua cooler on the CPU two fans. and another ten in the case. Only manged to get a partial render once but not the whole lenghth of the timeline. could you offer some assistance. I run all my other Topaz labs products sometimes for days and nights on end, never had any crashes like this repetedly. Warm regards William Fitzsimons. PS. I don’t use it much, but i pay every year in case i do, probly used 7 times since i first subscribed.
Can you send the logs from the app and your full system profile report to the support team at help@topazlabs.com so we can review what is going on?
How To Obtain Your System Profile (Windows)
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
This sounds like maybe a power/temp or memory spike is triggering an issue on the system.
I’d start looking at the potential PSU problem.
I had the same issues with 5070Ti and 700 Wt Corsair PSU without 12vhpwr connection.
After undervolting (0,850 v @ 2790 MHz) the issues were gone.
Sorry Kyle, was not ignoring you. After I sent my message for help, I got a win 11 insider update. So that took about 2 hours to update. So I then went and checked everything else again another 3 hours. So before starting Topaz Video AI. Something said check drive C again for the 3rd time, so I did and it needed repairing this time. Did that and started. So far it’s a ten hours according to the screen, about five hours into it everything was working well. Then ffmpeg error, thank goodness you have built in recoverable. So I have five hours to go here’s hoping. I will update you when completed. If it fails I will send the info you requested. I did not want to waist your time if the problem was my end that’s why I did not send the log’s right away. So either win 11 update has fixed it or repairing the Nvme m.2. It’s not the time to be purchasing a new one, so I will rob one from one of my enclosures after this test. Oh I got my new power supply ASUS 1200w so no need to in worry about that. I really do appreciate your help let’s hope it carries on without a hitch, from clicking recover. I will keep you posted. As always my very warm regards William.
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