I previously installed a trial version, and subsequently bought the app in the Black Friday special. All downloaded safely, but when I open the app, it tells me I’m in trial mode, and there seems no way to get out of the loop.
Steps to reproduce issue:
Topaz Photo AI [v1.x.x] on [Windows/Mac]
Hi.
Apologies if I’m stating the obvious, have you remembered to logged in to your Account
If that doesn’t work then here’s a link to contact Topaz directly
Topazlabs Support Ticket
support@topazlabs.com
Hope this helps
Hi
Yes I did log into my account, but it still sends me on a loop and it ends up at the same place. I deleted anything connected to the trial version, but it still tells me it’s the trial version.
Thanks
David
Hi David. Sorry that didn’t work, you need to contact support with the link
They normally answer within 24 hours although please remember because it’s the weekend that may take longer
Hi again David. I’ve just done a quick search and found somebody else had this same problem.
It turned out to be their VPN was blocking the activation please temporarily turn off your VPN and try again
Hope this helps
If I knew what a VPN is I would turn it off.
Hi David.
A VPN is a Virtual Private Network basically, stop you being tracked across the internet and is part of your Antivirus Software
Ok, let’s have another go at resolving this
If you haven’t got a VPN then it’s probably something else to do with your Antivirus Software.
Temporarily turn off your Antivirus including your Firewall if you have one then try and activate Photo AI.
Hope this helps
I bought a Black Friday deal of 3 apps - Photo, Video and Gigapixel.
I’ve just installed the Video app, and that is showing the same message - Trial. I’ve never downloaded a trial version of the Video app so there is something seriously wrong. If the same thing happens with the 3rd app, I am really unhappy.
The trial version and the full version are the same installed application for all three apps. There isn’t a different version to download.
To get the full version working, you have to activate your account inside each app. If that isn’t working, it usually means something is blocking the activation process. The activation process involves the app using your browser to log into your Topaz account and download an authorization token.
If you can’t activate the apps, there are some troubleshooting steps:
Hi David.
Sorry to hear it’s still not working, the best thing to do is contact Topaz helpful Support team
Here’s the link
Topazlabs Support
support@topazlabs.com
As I said before support normally reply within 24 hours
Hello, John here for the Photo AI team 
Thanks for reaching out.
Have you recently been able to log into your account in a web browser with the email address associated with your Topaz Labs account?
If so, then Photo AI should also connect to your account. If it does not, please make sure you do not have any VPN, proxy servers, or anti-virus software running that can cause connection issues for the apps to reach our servers
You can also clear your cookies and cache in the web browser you use and then log back in before clicking the activate option in the app.
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