It's not working!

Topaz Video Bugs and Issues
1

I need help! the software is not working and I JUST paid $300.00 for it! What do I do?

2

Hi.

Here’s a couple of helpful links from Topaz that might help

Here’s the link to contact Topaz Support directly which I recommend you do as they’re be able to Troubleshoot this issue with you

Topaz Support

help@topazlabs.com

Hope this helps

3

Sorry, but simply stating „it’s not working“ without ANY details won’t get you anywhere.

(All my employees already know that if they come with this phrase their head is nearly down…)

So: what exactly is not working?

Is the app not starting, is it an error in processing videos (which format and what model used)?

Is there an error message? What hardware do you have? …

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4

We need more information about what is not working.

  • Is the app not installing
  • Is the app not opening
  • Are you getting processing errors
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5

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