Issue with installing Topaz Studio on different drive to C

Topaz Products Product Technical Support
1

I have an issue with Topaz Studio. My C drive was filling up, so I uninstalled Topaz Studio from C and reinstalled on another SD drive. However this seems to of created issues. At first it did work when I launched as a plug-in from Paintshop Pro, however now it has stopped working and causing issues.

Every time I try to launch TS from PSP, it crashes the program. I attempted to uninstall TS, but got error.

Can you advise please?

  • I wish to uninstall TS completely and safely.

  • And is it actually possible to install TS on a different drive, or should it only be C?

Thanks

1 Like
2

Studio installs correctly on any other fixed drive ā€¦ i.e. NOT on an external drive.

3

Ok. Iā€™m not sure what has happened then. Because iā€™m definitely having issues. When I install on C drive, it is fine. But when I installed on my E drive which is an SSD, I am having issues.

I am definitely having issues with installing on E drive.Topaz Studio although installed on my E drive wont uninstall using programs and features. I just get ā€˜an error occured while trying to uninstall Topaz Studio, it may alrerady of been uninstalledā€™. So iā€™m not sure how to get it uninstalled.

Do you know anything about this? I need some help if anyone can??

4

Just go to E:\Program Files\Topaz Labs\Topaz Studio ā€¦ or wherever you put it and delete the whole directory then reinstall.

If you are comfortable editing the Registry delete the following key before reinstalling:

HKEY_CURRENT_USER\Software\Topaz Labs\Topaz Studio

5

Ok, thanks for the reply. Is that safe to just delete the whole Topaz folder on my E drive. Wonā€™t that cause more issues? I thought software has to actually be uninstalled, not just the folder deleted. And I donā€™t know anything about editing the registry.

Thanks very much for your advice, but iā€™m cautious about this sort of stuff.

:slight_smile:

6

Then raise a support request at the Studio link above as the install is supposed to remove the contents of the directory when you reinstall.

7

User Comment onlyā€¦The Uninstall feature on the C drive only ā€œseesā€ what is installed on the same drive so what is installed on the secondary drive is left behind. almost all of my programs are installed on my secondary drive ā€œDā€ and have to be removed manually

8

Hi,

You must be on Win 7/8.1 because Win 10 doesnā€™t have those issues.

Don.

9

Iā€™m on Win 10. Giving it some more thought, the only programs on the D drive that Iā€™ve had to remove manually recently have been Topaz Beta versions when the normal updating installer has been problematic.

10

Hello. Thanks everyone for the replies.

Iā€™m not really sure what has happened. I am guessing some of the files were left on my C drive from the uninstall, and this interfered with the reinstallation on my E drive.

I am using Windows 10 by the way.

When you say ā€˜remove manuallyā€™ do you mean just delete the folder with the files in?

Anyway this I have done. Then ran CCleaner and Wise Registry Cleaner. I have now reinstalled TS back on my C drive, and I am having no issues (touch wood).

I am still thinking maybe there are files left in the registry but I am not sure. The registry is definitely out of my skill area.

Hopefully all will remain well.