not able to use iris for my upload. WHY???
Are you able to share a screenshot of what you are seeing or the logs from the app for review?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply either here or directly to the support team at help@topazlabs.com.
Here is a video to help with the steps of how to collect the logs.
I just want a product that is clearly laid out from the start however Topaz is a guessing game as clearly min work has gone into a preferable UI that endeavours to inform and assist new users especially with the model selection.
I paid over $100 nzd for this and I don’t have time to get into the whole “guessing game” and back and forth re this product. Why can this not just be plug and play! I don’t want to have to be messing around with something that should just work after I have PAID YOU!!!
I will never purchase this again and if you can refund me I’d ask that you do please as this has been a complete waste of my time and money as I shall not be using it
Please pass this to a HUMAN BEING.
I can understand the frustration with learning a new app, and that the desktop app does have a lot of options, which can be confusing. This is something that has been shared with the dev team before, and changes have been made over time to try to make the app more user-friendly.
If you are getting errors in the app, we will need to get the logs to help troubleshoot the situation, though.
If instead you wish to go forward with the refund, please send an email to the support team at help@topazlabs.com and we can get that processed via our system. All of our support staff are human beings and we do our best to answer forum posts and the support tickets that come in as quickly as we can.
Hi Kyle,
Nowadays there is a certain aspect of the user having to educate themselves to understand the perimeters of whatever software it is they have purchased, however it’s a negative experience when someone buys something like topaz and it simply doesn’t work as it should do. As I noted before I don’t want to have to go through this guessing game when I’m on deadlines by trawling through Q&A forums to get a fix for a product I have just purchased because Topaz cannot make their UI intuitive enough.
What I would appreciate from you is perhaps a PDF specific to the models, for example if you can give that to me then I can start to build on understanding the rest. I spent five weeks putting together my new project huge amounts of hours of workflow and all I wanted when I was time deficient was to be able to step onto topaz and do what I wanted it to do.
That’s where the frustrations came because the system simply wasn’t intuitive enough.
If you can send me through that PDF or something specific to the models in understanding their function and nuances but most of all how to get around them and operate with them I would appreciate it.
In the meantime please talk to your development team and ask them to make some changes to the UI so that it’s both functional understandable and doesn’t create this level of frustration specifically with the models.
Ask any agent and they will tell you about Topaz being a superb product which it is but the UI needs attention.
If the above isn’t possible then I shall sort out the refund.
Cheers
Matt
Hi Matt, understood and we do have a Topaz Labs Help Docs Page that includes the Topaz Video User Guide that gives details on the workflows, and the filters and functions in the app.
Here are also two videos that go over the basics in the app that might be helpful.
However, if the issue you are seeing is an error or the model is not working correctly, I will need the logs to assist and sort out what is occurring. Iris is one of the older models, and depending on your source, it could be running into a compatibility issue, or there could be a hardware situation that we would need to look into. To do that, though, we will need more information to assist. If you do not want to post the logs here, you can send them to me directly at help@topazlabs.com and we can investigate.
Understood. Thanks.
