logsForSupport.zip (2.7 MB)
Seeing a few different issues in the logs.
One being a file path permission issue with the export location, check to confirm the app has permission to write out to any other drive or folder path. Generally, that resolves the issue for that.
Other processing attempts run into a similar issue and throw the same error code that points to a file corruption or bad frame issue. Try remuxing the file through handbrake or shutter encoder to clear up any corrupt frames or data packets.
If the issues continue, send an email to help@topazlabs with the updated logs so we can investigate further. help@topazlabs.com
but when i m trying to old version there is no issue
