every time I open Video Ai the software starts in Trial mode before it verifies my credentials. This is a major pain in the arse when I am in remote parts of the planet and I don’t have the internet available. The choice of a ‘stand alone’ software purchase instead of subscription was the main reason for my choice of Topaz products and I can’t see why the software isn’t supplied with a key that validates without internet connection.
Once you log in and verify your license the app should be writing an auth.tpz file that is stored on your system. This file is what keeps your app open and verified even if you do not have an internet connection. Are you logging out when closing the app or do you have a registry cleaning app that is removing that file? Some anti-virus apps can also interfere with the app. If you are planning on working without internet I would also recommend making sure you have all the models downloaded from the model manager.
Hi Kyle, I do not have any anti-virus apps nor any registry cleaning app. I am running windows 10 64bit with the latest updates.
Where is that file stored?
It should be stored in the models folder, if you have it set to the default location it should be this filepath: C:\ProgramData\Topaz Labs LLC\Topaz Video AI\models\
The file is auth.tpz
Sorry to jump in and/or resurrect an old thread, but if I had not used Topaz Photo AI for a few weeks I found that I had to log in to my account before I could use it. That didn’t happen after the last period of non-use (probably 6 weeks) and there is no “auth.tpz” file in that folder (C:\ProgramData … \models).
Has there been a change in the way Topaz authenticates recently? I’m on Ver 3.0.4.
I would recommend reaching out to the support team via help@topazlabs.com and they should be able to help you further with the activation issues.
