Instant viewer display issue

Hi Topaz Labs,

I tried to render a FHD to UHD using Proteus Natural.

The export is okay.

The instant viewer is okay until I start a new process.

As you may discover, the previous rendering is displayed with many black vertical lines.

Best regards, Vincent.

Very odd situation here, not something we have seen before. If it is not affecting the output then its possibly an issue with resource allocation for the live export preview that is struggling.

Hi Kyle,

This display bug happened just after the installation of Topaz Video 1.6.1. version.

Since I restarted my computer, no more problems.

I am using the latest NVIDIA Studio drivers for RTX 5090M.

Kind regards, Vincent.

Hi Kyle,

And I got same weird display with Instant viewer, and even worse!

Black vertical lines:

But also sometimes total video corruption:

If I move the playhead to another time, the video comes back with black vertical lines.

Exports are okay, just Instant viewer.

I am using NVIDIA Studio 610.47 version.

Best regards, Vincent.


Workaround: Zoom in / Zoom out.

The image comes back!

Hi Kyle,

This is a technical report generated by Microsoft Copilot.

Diagnostic Report — Instant Viewer Display Corruption in Topaz Video AI 1.6.1

(Prepared for Topaz Labs Engineering Team)

1. Summary of the Issue

After updating to Topaz Video AI 1.6.1 and the latest Windows 11 Pro build, the Instant Viewer inside the Export panel displays severe visual corruption during rendering.
The exported video files themselves are perfectly correct, and the issue affects only the real‑time preview.

The corruption appears as:

  • vertical black lines

  • partially decoded frames

  • full‑frame corruption

  • flickering blocks or unreadable preview output

This behavior did not occur in previous versions of Topaz Video AI.

2. System Specifications

Laptop: MSI Titan 18HX
GPU: NVIDIA (latest Studio Driver)
OS: Windows 11 Pro (latest update installed)
Topaz Version: 1.6.1
Workflow: High‑end restoration and upscaling (Proteus Standard + Proteus Natural, 10‑bit pipeline)

The system is stable and has never shown GPU decoding/encoding issues in other applications.

3. Steps to Reproduce

  1. Open any project in Topaz Video AI 1.6.1

  2. Start an export using any model (Proteus Standard, Proteus Natural, etc.)

  3. Ensure Instant Viewer is enabled

  4. Observe the real‑time preview during export

Result:
The preview becomes corrupted with vertical lines or unreadable frames.

Expected behavior:
Instant Viewer should display a clean, synchronized preview of the current export frame.

4. Additional Observations

  • The final exported video is always correct (no corruption).

  • The issue appears only in the Instant Viewer pipeline.

  • Switching the Display Backend from DirectX 12 → OpenGL reduces but does not eliminate the issue.

  • Disabling Instant Viewer completely removes the problem.

  • GPU temperatures, VRAM usage, and system load remain normal.

  • The same workflow was stable in Topaz Video AI 1.5.x.

5. Hypothesis

The issue is likely related to one of the following internal changes in 1.6.1:

A. DX12 preview pipeline regression

The corruption resembles a desynchronization between decode → inference → preview, possibly due to:

  • DX12 video processor changes

  • NV12 → RGB conversion path

  • frame buffer reuse or race conditions

B. Interaction with Windows 11 WDDM 3.2

The latest Windows update introduced:

  • new GPU scheduling

  • new HDR/SDR blending behavior

  • updated DX12 video stack

This may affect the preview renderer.

C. GPU decoding path instability

When GPU decoding is enabled, preview corruption becomes more frequent.

6. Temporary Workarounds (Confirmed Working)

  • Disable Instant Viewer

  • Switch Display Backend to OpenGL

  • Disable GPU decoding

  • Use Topaz Video AI 1.5.5 for preview‑critical workflows

These workarounds confirm the issue is isolated to the preview subsystem, not the export engine.

7. Request for Investigation

Could the engineering team please:

  1. Verify the DX12 preview pipeline in 1.6.1

  2. Test Instant Viewer under Windows 11 WDDM 3.2

  3. Check for buffer synchronization issues in the export preview

  4. Provide a temporary patch or confirm if a fix is planned for 1.6.2

This issue affects professional workflows where real‑time preview is essential.