I attempted install of Mask AI. The install did not complete. It is not listed in my list of Windows apps and I have no icon on my desktop. I attempted to re-install but the installer says there are already files in the folder and if I attempt to re-install, the install may fail. There are, indeed, files in that folder. So…install was incomplete. I have no way to uninstall the partially installed program.
There has to be a reason the install didn’t complete, look in the Event Viewer for the information. And note that renaming the folder will put your registry out of synch with the folders on the disk, you would have been better off to just delete it if it didn’t install, that could have been tested by clicking on the exe.
The same type of error message (pertaining specifically to Topaz Mask AI) is at the bottom of the file I attached and you referenced.
It is precisely because I did not know what to look for (and where) that I sent you the wrong type of information. Because you still did not give me exactly what I need to look for, I still do not know.
Further, I did write directly to Topaz Support with the same information I provided here; after the re-install, I followed up with the simple way I resolved the problem. The email response I got from the support personnel: “Awesome! Glad you got it resolved. I’m going to go ahead and close your ticket, but if you need anything else, please let me know.”
So, now that I have spent time looking around Event Viewer, I have not learned anything and have only a vague feeling that there may be a problem at some point.