After upgrade of Mac to the Golden Gate OS, the Topaz Video crashes every time I switch the monitor to another computer. After I switch back to mac, the GUI is crashed, the ffmpeg process still remains working and has to be killed manually. This behavior is repeatable.

1.7.2 was just released and has the patch for this. [image] Topaz Video 1.7.2 - Patch Releases Hello everyone, We have a patch update addressing the following issues listed below. Please see the latest build links below: Windows Mac - PKG Please note, wi…

Hi - as you’ve updated to 27.2, could I ask a favour please for you to check if you have the severe delay and huge log files when loading DVD rips created by MakeMKV? This has been a previous issue, but has reappeared in 27.2: [image] V1.7.1 Huge log files (100MB+) full of r…

Not ignoring you, trying to replicate to gather logs to give to the dev team for investigation.

Thank you. In case it’s of additional help, the macOS 27.2 issue appears to apply to any file using the mpeg2 codec, regardless of the container. Hopefully you’ll have no difficulty reproducing the issue. But if you do, let me know. Thanks. Andy

Hello Topaz Support Team, I am experiencing frequent, reproducible crashes while running Topaz Video v1.7.1 on macOS (Apple Silicon M4 Max, 128GB RAM). The application crashes abruptly with an EXC_BAD_ACCESS (SIGSEGV) signal pointing to a null pointer dereference (KERN_INVALID_ADDRESS at 0x0000000…

Moved your post to the larger thread for tracking and reporting. This is in the works for the upcoming patch release that has been under development and being worked on.

I am currently working on a video project, but I’ve been unable to make any progress for nearly two weeks due to this error. I have tried various methods to resolve it, but it appears to be an issue with the Topaz Video software itself. I would greatly appreciate it if you could help me resolve this…

Have you tried to remove the audio stream from the video file? Other requirements might include cleaning up the project folder before opening Video AI and exporting to TIFF or PNG files… This is working for me… no more crashes, I can change the audio, connect bluetooth, turn monitor on/off etc…

I am working on 8K upscaling. What would be the best way to configure the settings? Thank you for providing this solution.

Another possible solution / work-around which works for me is here: [image] Topaz Video 1.7.1 Releases Have you considered (re-)installing macOS 26 alongside 27? That’s what I’ve done on my main Topaz machine (M3 Ultra). Using the shared volumes method, the o…

The key is to remove the audio from your source file: ffmpeg -i source.mp4 -c copy -an noaudio.mp4 Of course you need to change the names. If you have a lot of files to process, you can use a for loop in macOS terminal Then erase what’s in your project folder (if there are videos with audio strea…

In MacOS 27 Golden Gate the Topaz Video crashes

Topaz Video Bugs and Issues

kyle.topazlabs (kyle.topazlabs) November 3, 2026, 9:36pm 69

1.7.2 was just released and has the patch for this.