Hi Muhammad.
Firstly may I welcome to the community a great resource and friendly place.
I personally don’t work for Topaz so, I’m afraid I’m unable to help with this issue as it’s to do with the amount.
However, here’s the link to contact the good people at Topaz Support who will be able to deal with this for you
While you are waiting, In the meantime here’s some information that might be of
helpHope this helps
Muhammad, can you grab the logs from the app and send to me at the help@topazlabs.com email so I can take a look at your account, subscription plan and what the app is doing when launching and trying to log you in?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
