I can't log into my account to use the licensed product

h.biotechnology · August 24, 2025, 11:20pm

I purchased Topaz Video AI and downloaded the latest version, but when I log in using my email, it doesn’t go through. It’s refusing to acknowledge that my email has a valid license. Any solution around this? Thank you!

AND-E · August 25, 2025, 2:36am

Hi.

This is one of those issues, that needs to be addressed by the Topaz Support team

Please use the link below and create a support ticket

Here’s the link to contact Topaz Support directly

Topaz Support
support@topazlabs.com

Hope this helps

h.biotechnology · August 25, 2025, 7:29am

Thank you for sharing this! I sent them an email along with the logs. Hopefully they’ll respond soon. It’s certainly an annoying issue, especially when you have a project with a tight deadline.