So 2 days ago I bought the subscription for Topaz Video and after I installed the mac app and tried to log in with the email + password I got in my email it doesn’t work. It says I need to buy a subscription which I already done. When I click “manage subscription” it says I have an active one. How can I fix this? Tried what the support team told me but I don’t want to wait 8 hours to get a response from them. Thanks in advance.
У меня также проблема и я уже второй день не могу добиться ответа
If anyone runs into this issue, try logging out and logging back in to see if that resets the permissions:
Account > logout
Account > login
If that doesn’t work, please reach out to help@topazlabs.com with your logs so we can look into this.
To gather logs, please open the app and select Help > Logging > Get Logs for Support and attach the zip file to your reply.
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