HOW TO FIX? - Error message from AI engine: license not available

keep getting this error - Error message from AI engine: license not available. HOW TO FIX??

Can you grab the logs from the app and send to the support team for review? help@topazlabs.com

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.