How to Clear or Reset the Export Queue on Windows After a Crash

Topaz Video General
1

Hello.

I have been using Topaz Video AI 5.0.4 for a few years now. Today I loaded up several imported DVDs, set them to upscale to 1080p, and when I hit the export button the application crashed. Unfortunately, every time I restart the program all of the files from the session reloads and the application crashes again before I can clear the export queue.

Is there a file that I can delete (on Windows 11) that will allow the program to start without all the previously loaded files?

Thank you for any help.

Dan

2

I found a solution. I just moved the input files to a new directory and the disappeared from the sources list, allowing the program to start.

Dan

3

Hi Dan,

If you run into this again, you can delete the existing project file to start fresh.

By default they are located in:

Win: C:\Users\Owner\Documents\Topaz Video Projects
Mac: Documents > Topaz Video Projects

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