Gigapixel will not open. Support told to uninstall software on me computer (PC w/11) and reinstall. it takes a long time to install. I did this three time and it still will not open.
I have the same issue with Windows 10. I paid for the upgrade today to install 7.0, but it simply won’t open. Nothing in windows event viewer. I have a funny feeling it’s due to my somewhat dated hardware, but it had been working fine with 5.x. Hopefully there’s a solution, otherwise I’ll be looking for a refund.
I just worked with support to resolve this. In my instance, I was updating from inside an older v5.x version of the application. They walked me through doing a cleanup as noted below:
"I suspect that this is a conflict with updating through the in-app updater from an older version of Gigapixel. Please follow the steps below to remove your registry, Gigapixel-related folders, and then reinstall.
- Delete the Topaz Gigapixel AI folders in the paths below by right-clicking the folder and selecting “delete.”
***Windows Add or Remove Programs will not work since previous versions of Gigapixel did not include an uninstaller.
- C:\Program Files\Topaz Labs LLC
- C:\ProgramData\Topaz Labs LLC
***Windows intentionally hides the ProgramData folder on your machine. Please paste the paths into the File Explorer.
- Open “Registry Editor” from your Start menu and delete the Topaz Gigapixel AI registry entry in the path below by right-clicking the folder and clicking “Delete.”
- Computer\HKEY_CURRENT_USER\Software\Topaz Labs LLC\Topaz Gigapixel AI
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Restart your machine and download a fresh installer for Gigapixel from our [Topaz Labs Download Page]
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Once downloaded, open Gigapixel as a standalone and ensure it functions correctly."
So, if you were updating from an older version, this might help.
