I have an image that is just text on a blank background. I run it through the gigapixel “text-shapes” AI and on the screen it looks great. Exactly what I want. But when it exports it, it’s literally just a black image?
what gigapixel returns:
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I can also reproduce this. PNG output used to retain transparency, but something seems to have regressed in version 8.
Same issue here. PNG transparency is gone and I only get a black page after exporting.
Yes I’m also having the same issue. It doesn’t happen with all images but after removing a background from a TIFF image and upscaling it in Gigapixel it changes the transparent background to black. I can’t figure out why.
I have the same problem. Started this evening. Been putting off updating to latest version and thought that might be the issue. No change after doing the update. I was using Upscayl before that randomly went wonky like this too - that was free so you kinda shrug and move on. Gigapixel isn’t free and this kind of bug remaining apparently unresolved for 2 months is not acceptable.
I’ve had the same problem as well, glad to know it’s not just me. The product is useless for us right now as is. If it can’t be fixed we will need to end our subscription. Mainly we use it for enlarging customer logos for digital signage overlaid onto other backgrounds. Is everyone else using MacOS or is it all platforms this is happening on?
apparenty there is another thread about this: After recent updates transparent background source images come out with a black background after running through Topaz - #2 by AND-E
