Gigapixel doesn't open as a plugin in Photoshop

Topaz Products Product Technical Support
1

Gigapixel will open as stand alone but not as a plugin in Photoshop via file - automate. When I try to open it, it creates a new layer called Gigapixel but the control panel doesn’t open. My other topaz plugins work properly.
this is what the Adobe plugin folder contains “tltopazgigapixelaips_64” as a (shortcut) and it points to Gigapixel in topaz LLC folder which is the same as the other topaz plugins
Please advise
Thanks Ray

4 Likes
2

Did you fix this as I’m having same problem?

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I’m also having this problem with the latest version of PS CC (24.7.0) and the latest version of Gigapixel AI (6.3.3)

1 Like
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Same issue here. I’ve been happily using Photoshop->File->Automate->Gigapixel all day long, and tonight I did an upgrade to Photo AI and poof! Gigapixel no longer works in Photoshop.

I’m on an M1 Macbook Pro, latest OS.

I tried uninstalling Photo AI, but no luck in getting Gigapixel to work again… just a new layer that says its -gigapixel, but is just a copy of the image layer… gigapixel is never invoked.

I also tried re-installing Gigapixel, but that didn’t work either.

Also, trying to add the photoshop plugin in Gigapixel standalone mode doesn’t work… you get the admin dialog for password and then nothing.

1 Like
6

I got mine to work again, though I’m not exactly sure how. It looks like PhotoAI installs its own automator plugin, which clobbered gigapixels automator in photoshop.

Basically, I unistalled PhotoAI and then searched my hard drive for topazphotoai, which is how I found the automator plugins for it. I trashed them and gigapixel started working again.

I may try to reinstall PhotoAI at some future date, but for now, I’ve got a lot of work to do that requires gigapixel.

Your mileage may vary.

7

I have the same version of Gigapixel 6.3.3 and am having the same issue.

1 Like
8

I just got a new update to my NVIDIA driver last night. After I installed it I still launch Gigapixel from Photoshop

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I have solved the error. It is the TopazPhotoAIGather.8bf plugin that causes the problem with Gigapixel not opening when automation/Gigapixel is selected. Search for TopazPhotoAIGather.8bf in program Files/Common Files/Adobe/Plugins/CC/ - rename TopazPhotoAIGather.8bf to TopazPhotoAIGather.8b(f).
Also, search for TopazPhotoAIGather.8bf in Program Files/Adobe/ (either or both Adobe Photoshop Beta and Adobe Photoshop 2023 or whatever that version is)/Plugins. Rename TopazPhotoAIGather.8bf to TopazPhotoAIGather.8b(f).
That’s it.