Hi there,
I upgraded to Gigapixel 7.0. I refreshed my license and used the “update”-button. The installation-process seems to have worked. But the program does not start. Neither from LR, nor as standalone.
I used the “repair”-function, which said repair was done, but the program does not start.
Then I uninstalled the program, loaded the installer from your Homepage and ran it. Everything seems to have worked, but the program does not start.
What can I try next?
Greetings,
Michael
Hi Michael!
This is a known conflict for Gigapixel on Windows. We’ve found that having users remove their Gigapixel registry, Gigapixel-related folders, and reinstall it completely resolves this. Try following the steps below.
- Delete the Topaz Gigapixel AI folders in the paths below by right-clicking the folder and selecting “delete.”
***Windows Add or Remove Programs will not work since previous versions of Gigapixel did not include an uninstaller.
- C:\Program Files\Topaz Labs LLC
- C:\ProgramData\Topaz Labs LLC
***Windows intentionally hides the ProgramData folder on your machine. Please paste the paths into the File Explorer.
- Open “Registry Editor” from your Start menu and delete the Topaz Gigapixel AI registry entry in the path below by right-clicking the folder and clicking “Delete.”
- Computer\HKEY_CURRENT_USER\Software\Topaz Labs LLC\Topaz Gigapixel AI
Video instructions for steps 1 and 2 can be found here.
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Restart your machine and download a fresh installer for Gigapixel from our Topaz Labs Download Page.
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Once downloaded, open Gigapixel as a standalone and ensure it functions correctly.
Had the exact same problem as the OP, and these directions worked.
