I just bought Gigapixel 6.2.0 thinking it was the demo version that crashed and I’m very disappointed because the problem persists. Let me explain, the software “freezes” randomly when I launch a batch process, it is like asleep, I can click to stop the process, but the batch is like in lethargy.
Half the time when I stop the process and restart the batch it works, it kept the processed files in memory which is rather practical but a few moments after resuming the processing of the images the process goes back to lethargy, generally after that it there is no longer any way to do anything, the relaunch process will be definitively in a coma.
You then have to close the Gigapixel program and restart it, the hassle begins to know where you are in your work.
I noticed that when I move the Gigapixel window to another screen this kind of problem happens faster, when I leave the active Gigapixel window on the same screen I can process more images before it crashes but it crashes sooner or later.
Gigapixel always opens on the same screen even if I close it on another screen, is it motion sensitive? Is it sensitive “in the foreground and background” because it happens when I work on Word for example or when I surf the internet or I walk around in Windows Explorer.
It’s very annoying because I bought this software to do batches, it makes it easier for me to do other tasks and here I am again in trouble.
On my main configuration I changed graphics card, I went from a 1080ti to a 3090ti and still the same problem.
(In detail, I tested Gigapixel in demo version with my 1080 and I noticed “freezes”, but I thought it came from the demo version, a few days ago I invested in a 3090ti and I bought today Gigapixel thinking everything would be perfect but…)
I noticed that on the forum other people have the same problem and I noticed an absence of Topaz support, no answer on this problem; is it known ?
If so when will an update, or a solution so that we can work.
I mean, it cost me 99 dollars while there are free solutions in free development that are moving in the right direction, the minimum is to respond to your customers and make commercial gestures.
Looking forward to an honest, clear and prompt response. For the moment I am very disappointed
!
Cordially